All Aspects of Experience Design is a comprehensive training that explores Customer Experience (CX) alongside intersecting disciplines, shedding light on how they influence and enrich each other. The training covers the following topics in relation to CX: Design Thinking, Employee Experience, User Experience, Behavioral Economics, Agile Methodologies, and Artificial Intelligence.

​

In the Design Thinking session, participants will learn about essential tools to enhance CX by solving customer problems creatively. This session aims to equip participants with knowledge and reinforce it through practical mini-exercises.

​

The second session focuses on Customer-Centric Culture, a core element of CX. It explores how culture impacts employee experience and how employee experience, in turn, influences customer experience, offering insights into the synergy between these two facets.

​

The third session delves into the distinct yet interconnected aspects of User Experience and Customer Experience, addressing where they overlap and where they diverge, through interactive mini-exercises.

​

In the fourth session on Behavioral Economics, we will examine how customers make decisions, whether decision-making is a rational process, and how experiences influence customer choices.

​

The fifth session tackles the impact of organizations transitioning to an agile structure, discussing how CX is approached within agile organizations, and highlighting the best practices both in Turkey and globally.

​

Finally, the last session provides a perspective on the role of AI in CX, exploring current applications and future possibilities in this rapidly evolving field.

​

Who Should Attend?

This training is ideal for who wish to understand the relationship between CX and these six disciplines, and who seek to benefit from the insights of experts in these areas.